A 99.9% Server Uptime
Our hosting platform is based on a secure, top–drawer hardware configuration and a significantly tweaked Linux distro. Thus, regardless of what your web site is, or how many website visitors you have, or even in case there’s a distributed denial–of–service assault, our servers will stay up and your websites will stay online.
All our Linux hosting packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it is essential that you also build your own network architecture. That’s the reason why we set up a custom–configured internal network in all our datacenters. Based on enterprise–level Juniper switches and routers, our internal network allows for insanely fast data transfer speeds and is also completely redundant.
Thus, you will enjoy a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, regardless of which hosting service you have selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not very pleased with our services, or if you consider them insufficient, or if you decide that you need to use a VPS web hosting service rather than a cloud hosting plan – we will give you a full refund, no questions asked.
All domain name registrations are non–refundable, but you will keep total control over your domains even if you terminate your hosting account with us.
24/7 Technical Support
We’ve conscientiously selected each member of our 24x7 support department to ensure that we can offer the best possible client support service you can get. Each of our technicians has many years of experience dealing with hosting accounts behind his back, so they know very well what they are doing. What’s more, they’re at your disposal 24/7/365 – you will be able to reach them at any moment and they’ll respond as fast as possible.
Their average ticket response time is just 20 minutes, whilst with many other web hosting firms you are forced to wait for days. Besides, we offer a 1–hour response time guarantee. No matter what happens, your queries will be responded to in less than 60 minutes.