Phone Support in Hosting
All of our hosting plans offer phone support 14 hours a day even on public holidays, which means that if you do not have an account yet, you are able to call and learn more about our solutions or if we will meet the system requirements for your sites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so you can call the telephone number which is nearer to you. If you are a current customer, we can assist you in a timely manner with any kind of general and billing issues and with a number of tech issues in order to save you time and efforts - we acknowledge the fact that in some cases it's quicker to consult with a live person so as to get things done immediately. Certainly, some matters simply cannot be managed on the phone, so in such a case you will have to use our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server plans that we offer feature live phone support for fourteen hours daily. In case you wonder which plan will be suitable for your web sites, you want to learn more about the package's specifications or you're looking for any other kind of information about our solutions, you have the option to call any of the local numbers which we have in the United States, the UK and Australia and our customer support representatives will assist you. In case you currently have an account, you can contact us about sales and general matters, although we are usually able to help with a lot of technical issues as well. For strictly tech issues you'll need to use our built-in ticketing system where the communication between you and our tech support team will be in one place, which is the best option when the problem requires extra time to be dealt with or it has to be escalated to our sysadmins.