One-Hour Response Guarantee in Hosting
Our Linux hosting include a sixty-minute response time guarantee, which means that regardless of what inquiry or complication you may have, we’ll always be there to lend a helping hand. As a matter of fact, it rarely takes more than half an hour to get a problem fixed or an inquiry answered, and this is valid for both technical and pre-sales matters. Our client service team representatives will be at your disposal 24x7, even on weekends and holidays, which means that you will always get prompt assistance. We know how expensive time can be, so by the time we reply to your email or ticket, we’ll have enquired into the matter and, in case we haven’t sorted it out, we’ll supply you with more info about what you have to do on your end – when the situation requires it. With our support services, you can be sure that there will be somebody to lend you a hand instantly, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a trouble ticket through your hosting Control Panel or write an email relating to your semi-dedicated server, you will have a response within maximum one hour. You can get in touch with us whenever you wish in regards to general, billing or technical issues and considering that we are working 24x7, you will invariably get help in a timely manner. Based on the particular issue or question, we will supply you with more details, rectify the predicament if it’s been caused by something that’s within our reach or tell you what to do on your end in case you need to modify a specific setting for an Internet app that we cannot access. You can forget about waiting around for an entire day for every response. As it is, in most cases we answer emails and tickets within twenty-twenty five minutes max.