A live chat is among the many channels of communication offered by some web hosting providers as a part of their support service. Determined by the service provider, the chat is used for billing, pre-sales and/or tech support. This method of communication is quicker compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand a word compared to a phone call with an agent. What's more, if the trouble that you experience needs some time to be reviewed and dealt with, you can do something different in the meantime instead of just waiting, like you'd have to do when you call. Also, you can employ a live chat support service without charge as long as you have world wide web access even if your hosting supplier is based in another country and they don't have a local telephone number you can call.

Live Chat Support in Hosting

As we consider the fact that a number of issues are easily resolved when you talk to a live person, we provide a live chat service for all of our potential and existing customers. The chat is online every day and our support agents can assist you with a number of questions and problems. In case you aren't our client yet, you'll be able to learn more about our hosting plans and the web hosting environment in general in order to be certain that your websites will work properly on our servers. In case you already have an account and you've got some questions or you have any issues with some of our solutions, you will be able to join us on our live chat and we will supply you with the required details or assist you to troubleshoot the problem. You'll have to open a support ticket for some troubles which require longer time or the help of a sysadmin, still for numerous standard issues you can receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is available to all our prospective and present customers. In case you are searching for a new website hosting account, you'll be able to chat in real time to one of our agents and obtain more details about our semi-dedicated servers so that you can select the optimal plan for your websites. In the event that you already have an account with us, we'll be able to assist you in a timely manner with general, billing and first-level technicalissues. Even though in some cases you'll need to open a ticket because there're situations that cannot be resolved on the live chat, we'll be able to help you with lots of basic tasks, for example setting up an e-mail account in an e-mail client or redirecting one domain name to another one. Thus, you will receive quick assistance and you will save many hours.