Integrated Ticketing System in Hosting
With a hosting from us, you will never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket whilst you are browsing your files or tweaking various settings. The ticketing system is being monitored 24/7 by our tech support staff and the response time is maximum sixty minutes, but it seldom takes more than 20 minutes to receive support. In stark contrast to some hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and ask for info in regards to any technical or billing issue. Furthermore, you can read a variety of help articles, which will help you deal with the commonest issues yourself.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which means that you won’t require an additional platform to contact our help desk staff – you can do this on the spot in case you come across an issue. Sending a new ticket requires a few clicks and tracking down an older one is just as simple. With our clever search functionality, you can quickly find any ticket that you have sent in the past. You can submit a ticket at any particular point in time as our technical support team members are available 24-7-365 and answer in no more than sixty minutes, even though it rarely takes that much to receive an answer. With the Hepsia Control Panel, you will have everything in a single location and you can forget about having to log in and out of 2 or more platforms to resolve a simple problem.