There are a number of ways to contact the web hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you select is a support ticket system. It’s the least complicated medium of correspondence for several reasons. In case no help desk support team member is available at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will invariably be received. Also, you can copy & paste large bits of info without worrying about typing mistakes, and in case a certain problem requires more time to be fixed or a number of responses must be exchanged, all the info will be in the same place, so either party can always see the comments provided by the other one. The negative side of using tickets to contact your hosting company is that they’re typically separate from the hosting platform, which means that if you have to provide info or to adhere to directions, you will need to use no less than two different interfaces and this number can increase in case you would like to manage a couple of domains. Plus, many web hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Hosting

With a hosting from us, you will never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket whilst you are browsing your files or tweaking various settings. The ticketing system is being monitored 24/7 by our tech support staff and the response time is maximum sixty minutes, but it seldom takes more than 20 minutes to receive support. In stark contrast to some hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and ask for info in regards to any technical or billing issue. Furthermore, you can read a variety of help articles, which will help you deal with the commonest issues yourself.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which means that you won’t require an additional platform to contact our help desk staff – you can do this on the spot in case you come across an issue. Sending a new ticket requires a few clicks and tracking down an older one is just as simple. With our clever search functionality, you can quickly find any ticket that you have sent in the past. You can submit a ticket at any particular point in time as our technical support team members are available 24-7-365 and answer in no more than sixty minutes, even though it rarely takes that much to receive an answer. With the Hepsia Control Panel, you will have everything in a single location and you can forget about having to log in and out of 2 or more platforms to resolve a simple problem.