24/7 Customer Support in Hosting
We acknowledge the significance of getting assistance in a timely manner, so our hosting services include 24/7 support as well as various ways of communication. If you do not have an account yet, you can phone us or take advantage of our live chat and chat with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up buying a service which you cannot use effectively. In case you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it needs additional investigation. In contrast to the majority of suppliers on the market, we answer to all the tickets within one hour, so you won't need to wait for a whole day. Our support services are available round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you'll be able to take advantage of our 24/7 technical support services even on public holidays. All of your websites will be available constantly and so will we. With quite a few contact options, you're able to select the most convenient way to contact us and inquire about our solutions if you do not have an account yet, or get assistance if you are already among our customers. You'll be able to call us, have a chat with a live representative, send an email or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature 1-hour reply time guarantee, although it hardly ever takes over 20 mins to get assistance whatever the nature of the trouble. With our customer and tech support services, we are there for you when you need us, not a couple of days later.
24/7 Customer Support in VPS Servers
With our VPS web hosting service, you will not ever have to wait for more than an hour in order to get assistance for any difficulty that you could encounter regarding the server or the software that comes pre-installed with it. We warrant this short response time for all of the support tickets that you open via your billing Control Panel or emails that you send to our technical support crew. We also have local telephone numbers in a number of countries globally as well as a live chat service where we'll assist you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the numerous methods of communication, so whatever your question or issue is, there will always be someone to assist you promptly. If you need assistance with third-party software, that you cannot set up or which gives you problems, you are able to reap the benefits of the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time warranty, you will receive extremely fast support when you get a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, therefore every time you open a ticket via your billing account or you send an e-mail message regarding any issue with your server or the pre-installed software on it whatever the time of the day, you'll get a response within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the matter in question needs a longer period of time to be resolved or when it needs to be sent to our administrators, since it is far more convenient to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to call us or talk to a live agent via our chat service. In case you include the Managed Services upgrade to the server plan, our admins will also assist you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 as well.