Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help Center integrated into our Web Control Panel offers a selection of help articles and commonly asked questions. Aimed at resolving any common issue that you might chance upon, they are contributed by our support team of qualified techs.

  • Top quality support service

  • Instructional Video Clips

  • For people who wish to find out how to settle a regularly experienced problem by watching an instructional video, we’ve added a compilation of video tutorials to our Web Control Panel. All the educational videos are concise and easy to follow. They offer visual demonstrations of different site management techniques.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 help desk service and include a 1–hour support ticket response guarantee. Our trained technicians will be online 24 hours a day and will settle any issue that you may possibly have within maximum 60 minutes after the technical support ticket submission. In most instances, a reply will be given to you within 20 minutes.