Tech Support Channels
A 60–Minute Response Guarantee
Every support request you send to us will be responded to within maximum sixty minutes. If your trouble ticket or email calls for additional assistance from an admin, we’ll forward it and leave a note to inform you that your issue is being examined. If you take advantage of the Managed Servers package, all of the server management tasks included there will be performed at a time that is suitable for you.
A Premium Help Desk Support Service
Our customer support staff will be at your disposal 24–7 should you need assistance while working with our Web Control Panel or with any of the apps that we install on your behalf on the server. What is more if you need assistance tackling the routine administration tasks on your dedicated hosting server, you can take a glance at the Managed Servers package, which includes backup hard drive storage space, Operating System updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, etc.
An Intuitive Help Area
Our Web Control Panel is pre–installed for each dedicated server. Among its characteristics is a very handy integrated knowledgebase that will walk you step by step on all the tasks that you can perform. Most of the instructional articles have video versions which demonstrate all the operations that you can perform in a highly illustrative manner. You can find all the instructional articles and the video tutorials in the upper right corner of each Web Control Panel section.